Terms of purchase
These Terms & Conditions shall apply to all sales through the add:north 3D shop and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon add:north 3D’s shop, unless approved in writing by an authorized representative of add:north 3D.
Price and payment
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
Purchases with invoices needs to be paid within 14 days. For expired invoices we will send out a reminder. Note that for the second reminder we will add a reminder fee of 60 SEK. Add North reserve the right to deny delivery before the invoice is paid.
add:north 3D’s return period is 14 days. In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day add:north 3D have informed you about the product.
You do not qualify for our return policy if:
- The service has been initiated during the return period with your prior consent.
- Due to the physical nature of the product, it is not returnable.
- The seal of authentication of the product has been broken/opened.
When returning a product:
- You are obliged to keep the product(s) in the same condition as when delivered.
- You must not have used the product(s), however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Guarantees and Services
We have a 100% satisfied customer guarantee. If you are not happy with our products, we encourage you to contact us at firstname.lastname@example.org and we will find a solution. If the product is faulty, you will receive a replacement at no extra cost for you, but you must return the old one.
The delivery time is stated in the shopping cart next to the various ways of delivery. If a service/product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case add:north 3D has reason to question buyer's solvency or ability to pay for delivered products, add:north 3D have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by add:north 3D.
If you have chosen service point delivery, your delivery will be held for you by the service point for two weeks. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning a service/product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD (cash on delivery). In case of a trade, add:north 3D will pay for the delivery of the replacement product. When you have applied the return policy you shall return the product personally or by mail to us.
add:north 3D is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.
Also read at EU's website for Online Dispute Resolution http://ec.europa.eu/odr.